Terms of Service
SMP Immigration Policies
is a private company which assists clients with immigration and travel documentation matters. We are not the government, and we are not affiliated with any government agency. Some of our services are regulated by the Immigration Consultants of Canada Regulatory Council (ICCRC) and we follow its rules and guidelines. SMP Immigration offers two types of services: fixed-price applications and services which require retainers. By purchasing a service from SMP Immigration, you acknowledge that.
- SMP Immigration is affiliated with licensed immigration consultants and paralegals who provide legal services on immigration matters. Only licensed immigration professionals can provide legal opinion, advice, explanation, or represent clients in immigration matters.
- SMP Immigration is not responsible for documents lost by Canada Post, courier companies, or any mail service or government office;
- SMP Immigration is not responsible for applications which are rejected. Applications are rejected at the sole discretion of the applicable government authority;
- As a user, you may cancel your order at any time. If the documents are received by the company and the process for the application for immigration or visa has started, then the User would not receive any refund. If no submission has been made at the time of cancellation, the User would be entitled to a partial refund. The Company will not refund any service fees, embassy fees, courier fees, and shipping charges. The Company at its sole discretion may cancel any application:
- If it suspects a customer has undertaken a fraudulent transaction, or
- If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
- For any reason outside the control of the Company.
- Providing all information and necessary documentation such as photocopies of ID documents, completed forms, original documents when necessary, and any other documents which are requested, in a timely fashion;
- Advising SMP Immigration of any updates to your situation including changes in address or leaving Canada for extended periods of time;
- Advising SMP Immigration of any correspondence you have received directly from the government in a timely fashion;
- Being honest and forthright about information regarding your application.
- The service is offered by the jurisdiction in charge of the certificate or any other service being requested.
Where required, a valid guarantor must be available for confirmation – this is a government requirement. - All government terms and conditions must be met.
- The authorization letter provided must be completed and signed by the applicant and must accompany the application in order for SMP Immigration to authorize the process and obtain certificate documents and / or government documents.
- Government holidays and closures for any reason(s) voids Urgent Service.
- In some cases, proof of urgency must be provided. Please contact us for more information.
- Regular Service is based on standard government processing. The time frame for receipt of the requested documentation varies by jurisdiction.
- Any time frame quoted regarding the receipt of requested documents is an estimate, not a guarantee.
- In some cases, the applicant will be notified by SMP Immigration upon receipt of certificate from the government. In other cases, the government will forward the completed document directly to the applicant. This varies by jurisdiction.
- All other terms and conditions apply.
All fixed-price services are subject to a minimum cancellation fee of $100. Increases to the cancellation fee are assessed for each application in relation to how much work has already been completed on the file. All fixed-price application fees are non-refundable once the application has been submitted to the appropriate government agency. All fixed-price application fees paid are non-refundable 6 months after the payment has been processed if the application has not yet been submitted to the appropriate government agency. If a service is cancelled prior to payment of any balance due, the balance of fees owed for this service are still owed if cancellation is initiated.
Guarantee
SMP Immigration guarantees all its work. If you have reason to believe that we did not submit the best possible application on your behalf, you may request the contact information of the General Manager at SMP Immigration who will review your case. You are also offered the opportunity to give feedback at the conclusion of your application so that we can improve our service in the future.